Effective as of: October 24, 2023
industryGENOME™ (iG) allows you to access certain features in exchange for payment of a one-time or recurring fee, as applicable to the relevant features (each a “Paid Service” and collectively the “Paid Services”).
To the extent that you sign up for and/or use a Paid Service, your use of the Paid Services and any corresponding transactions are subject to: (i) the terms and conditions set forth herein, including the applicable terms and conditions for each Paid Service you purchase, each as listed below (collectively, the “iG Purchaser Terms of Service”) and (ii) the applicable iG Terms of Service, iG Privacy Policy,iG Rules and Policies, and all policies incorporated therein (collectively, the “iG User Agreement”). This iG Purchaser Terms of Service and the aforementioned iG User Agreement shall be collectively referred to in this document as the “Terms”. “iG” refers to the iG entity that provides the Paid Services to you.
Please read these iG Purchaser Terms of Service carefully to make sure you understand the applicable terms, conditions and exceptions. IF YOU LIVE IN THE UNITED STATES, THESE TERMS CONTAIN IMPORTANT INFORMATION THAT APPLY TO YOU ABOUT RESOLUTION OF DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT, INCLUDING A WAIVER OF YOUR RIGHT TO BRING CLAIMS AS CLASS ACTIONS AND THE RIGHT TO OPT OUT, AND A LIMITATION ON YOUR RIGHT TO BRING CLAIMS AGAINST iG MORE THAN 1 YEAR AFTER THE RELEVANT EVENTS OCCURRED, WHICH IMPACT YOUR RIGHTS AND OBLIGATIONS IF ANY DISPUTE WITH iG ARISES. SEE SECTION 6 UNDER GENERAL TERMS FOR DETAILS ON THESE PROVISIONS.
Acceptance. By using or accessing a Paid Service(s) from iG, submitting payment thereunder and/or clicking on a button to make a one-time purchase or recurring subscription payments for the Paid Service provided by iG, you agree to be bound by the Terms. If you do not understand the Terms, or do not accept any part of them, then you may not use or access any Paid Services. To purchase and use a Paid Service you must: (i) be at least 18 years old or the age of majority as determined by the laws of the jurisdiction in which you live or (ii) have the express consent of your parent or guardian to purchase and use that Paid Service. If you are a parent or legal guardian and you allow your child (or a child that you are a guardian of) to purchase or use a Paid Service, you agree that the Terms apply to you, that you will abide by the Terms, and that you are responsible for the child’s activity on the Paid Services and for ensuring that the child also abides by the Terms. In any case, as stated in the Who May Use the Services section of the iG Terms of Service, you must be at least 13 years old to use the iG Service. If you are accepting these iG Purchaser Terms of Service and using the Paid Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these iG Purchaser Terms of Service, in which case the words “you” and “your” as used in these iG Purchaser Terms of Service shall refer to such entity.
iG Contracting Entity. You enter into this iG Purchaser Terms of Service with the entity that corresponds to where you live, as listed below. This entity will provide the Paid Services to you.
Your Location
The continents of North America (including Hawaii) or South America
Contracting Entity
Industry Genome, Inc., with an office located at 5411 Skycenter Dr Suite 625, Tampa, FL 33607, USA
Your Location
The European Union, EFTA States, or the United Kingdom
Contracting Entity
Industry Genome, Inc., with an office located at 5411 Skycenter Dr Suite 625, Tampa, FL 33607, USA
Your Location
Any country not covered by the above two locations, including the Asia-Pacific region, Middle East, Africa or Europe (excluding EU countries, EFTA States and the United Kingdom)
Contracting Entity
Industry Genome, Inc., with an office located at 5411 Skycenter Dr Suite 625, Tampa, FL 33607, USA
Changes to Terms, Paid Services and Pricing
1. Changes to Terms. iG may revise these iG Purchaser Terms of Service from time to time. The changes will not be retroactive, and the most current version of the iG Purchaser Terms of Service, available at [URL: https://industrygenome.com/ig-purchaser-terms-of-service/], will govern your use of Paid Services and any corresponding transactions. If we modify or revise these Terms after you have agreed to them (for example, if these terms are modified after you have purchased a subscription), we will notify you in advance of material revisions to these terms. Such notification may be provided electronically, including (and without limitation to) via a service notification or an email to the email address associated with your account. By continuing to access or use the Paid Services after those revisions become effective, you agree to be bound by the revised iG Purchaser Terms of Service. If you do not agree to abide by these or any future iG Purchaser Terms of Service, do not use or access (or continue to use or access) the Paid Services.
The iG Purchaser Terms of Service are written in English but are made available in multiple languages through translations. iG strives to make the translations as accurate as possible to the original English version. However, in case of any discrepancies or inconsistencies, the English language version of the iG Purchaser Terms of Service shall take precedence. You acknowledge that English shall be the language of reference for interpreting and constructing the terms of the iG Purchaser Terms of Service.
2. Changes to Paid Services. Our Paid Services evolve constantly. As such, the Paid Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Paid Services or any features within the Paid Services to you or to users generally with or without notice. iG is not liable to you or to any third party for any modification, suspension or discontinuance of the Paid Services. The specific terms and conditions (included below) for the specific Paid Service specify how you can cancel a subscription or, when applicable, seek a refund.
3. Changes to Pricing. Prices for Paid Services, including recurring subscription fees, are subject to change from time to time. iG will provide reasonable advance notice of any material change to the price of Paid Services. For subscription services, price changes will take effect at the start of the next subscription period following the date of the price change. If you do not agree with a price change, you have the right to reject the change by cancelling your subscription to the applicable Paid Service prior to the price change going into effect.
Payment Terms. iG offers various payment options that may vary by Paid Service, your device and/or operating system, your geographic location, or other factors. To the extent available (as iG may make various purchase methods available from time to time), these payment options may include the ability to use “In app payment” functionality offered by Google or Apple, or to make a web payment using iG’s third party payment processor, Stripe (www.stripe.com – hereafter “Stripe”). When you make a payment, you explicitly agree: (i) to pay the price listed for the Paid Service, along with any additional amounts relating to applicable taxes, credit card fees, bank fees, foreign transaction fees, foreign exchange fees, and currency fluctuations; and (ii) to abide by any relevant terms of service, privacy policies, or other legal agreements or restrictions (including additional age restrictions) imposed by Google, Apple, or Stripe (as iG’s third party payment processor) in connection with your use of a given payment method (for example only, if you choose to make your payment via Apple’s in-app purchasing functionality, you agree to abide by any relevant terms, requirements, and/or restrictions imposed by Apple). Any private personal data that you provide in connection with your use of the Paid Services including, without limitation, any data provided in connection with payment, will be processed in accordance with the iG Privacy Policy. iG may share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards. It is your responsibility to make sure your banking, credit card, debit card, and/or other payment information is up to date, complete and accurate at all times. If you make a payment for a Paid Service, we may receive information about your transaction such as when it was made, when a subscription is set to expire or auto- renew, what platform you made the purchase on, and other information. iG will not be responsible or liable for any errors made or delays by a payment processor, Apple’s App Store or the Google Play Store, your bank, your credit card company, and/or any payment network. Please refer to each specific Paid Service Terms and Conditions below for payment terms applicable to that specific Paid Service, including how subscription renewals are handled and other important terms.
Application of iG User Agreement, Termination, No Refunds, Multiple iG Accounts, and Restrictions
1. The iG User Agreement Applies to You. YOU MUST ALWAYS FOLLOW AND COMPLY WITH THE IG USER AGREEMENT. The iG User Agreement always applies to your use of the iG Service, including the Paid Services and features. Your failure to follow and comply with the iG User Agreement, or iG’s belief that you have failed to follow and comply with the iG User Agreement, may result in the cancellation of your Paid Services. Any such cancellation will be in addition to, and without limitation of, any enforcement action that iG may take against you pursuant to the iG User Agreement. In such instances you may lose the benefits of your Paid Services and you will not be eligible for a refund for any amounts you have paid (or pre-paid) for Paid Services.
2. Why iG Might Terminate Your Access to Paid Services. iG may suspend or terminate your access to Paid Service(s) or cease providing you with all or part of the Paid Services (without any liability) at any time for any or no reason, including, but not limited to any of the following reasons:
a. iG believes, in its sole discretion, that you have violated the Terms or your use of the Paid Service(s) would violate any applicable laws;
b. iG is requested or directed to do so by any competent court of law, regulatory authority, or law enforcement agency;
c. iG has unexpected technical or security issues;
d. iG believes you have violated the iG User Agreement;
e. You create risk or possible legal exposure for iG;
f. Your account should be removed due to unlawful conduct;
g. Your account should be removed due to prolonged inactivity; or
h. Our provision of the Paid Services (in whole or in part) to you is no longer commercially viable (in iG’s sole discretion).
3. All Transactions Are Final. All payments for Paid Services are final and not refundable or exchangeable, except as required by applicable law. We make no guarantee as to the nature, quality, or value of a Paid Service or the availability or supply thereof. Refunds or credits are not provided for any unused or partially used Paid Service (for example, a partially used subscription period).
4. Paid Services Are Non-Transferable between iG Accounts. Each purchase of a Paid Service applies to a single iG account, meaning that your purchase will apply solely to the account you were using when you purchased the Paid Service and will not apply to other accounts that you may have access to, or control over. If you have or control multiple accounts and you want access to Paid Services on each account, you must purchase the Paid Service on each account individually.
5. Restrictions and Obligations.
a. You may only purchase and use a Paid Service if you are legally allowed to use the Paid Service in your country and you live in a country supported by iG for the applicable Paid Service. iG may, in its discretion, restrict the ability to access or purchase a Paid Service in certain countries. iG reserves the right to modify the list of supported countries from time to time.
b. We reserve the right to refuse Paid Services transactions or to cancel or discontinue the sale or use of a Paid Service in our sole discretion.
c. You may not allow others to use your iG account to access any Paid Service that such person did not order.
d. You may not purchase or use a Paid Service if you are a person with whom U.S. persons are not permitted to have dealings pursuant to economic sanctions, including, without limitation, sanctions administered by the United States Department of the Treasury’s Office of Foreign Assets Control or any other applicable sanctions authority (“Prohibited Person”). This includes, without limitation, persons located in, or a citizen of, or ordinarily resident in, the following countries and regions: Cuba, Iran, the Crimea Region of Ukraine, North Korea and Syria. You represent and warrant that you are not a Prohibited Person.
e. YOU REPRESENT THAT YOU WILL USE THE PAID SERVICES ONLY FOR LAWFUL PURPOSES AND ONLY IN ACCORDANCE WITH THE TERMS.
Taxes and fees. You are responsible for and agree to pay any applicable taxes, duties, tariffs, and fees related to the purchase of Paid Services, including those required to be paid to either iG or a third-party payment processor. These taxes may include, but are not limited to, VAT, GST, sales tax, withholding tax, and any other applicable taxes. Depending on your location, iG may be responsible for collecting and reporting information related to transaction taxes arising from your purchase of Paid Services. You grant iG permission to provide your account and personal information to relevant tax authorities to fulfill our tax collection and reporting obligations.
General Terms
1. Contact Information. If you have any questions about the Paid Services or these Terms, you can check out the iG Paid Services Help Center for more details. If you’ve already purchased a Paid Service, you can also contact us via the support link available in the navigation menu of your iG account under the payment or subscription settings.
2. DISCLAIMERS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR ACCESS TO AND USE OF THE PAID SERVICES IS AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE PAID SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. IG DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IG MAKES NO WARRANTY OR REPRESENTATION AND DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR: (I) THE COMPLETENESS, ACCURACY, AVAILABILITY, TIMELINESS, SECURITY OR RELIABILITY OF THE PAID SERVICES; AND (II) WHETHER THE PAID SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. YOU ARE RESPONSIBLE FOR YOUR USE OF THE IG SERVICE, INCLUDING THE PAID SERVICES, AND ANY CONTENT YOU PROVIDE.
3. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE IG ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PAID SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY POSTED THROUGH THE PAID SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE PAID SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. FOR THE AVOIDANCE OF DOUBT, THE DEFINITION OF PAID SERVICES IS LIMITED TO THE FEATURES OFFERED BY IG AND DOES NOT INCLUDE ANY CONTENT YOU ACCESS AND/OR INTERACT WITH IN USING THOSE FEATURES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE IG ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID IG, IF ANY, IN THE PAST SIX MONTHS FOR THE PAID SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE IG ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE “IG ENTITIES” REFERS TO IG, ITS PARENTS, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, AND LICENSORS.
APPLICABLE LAW IN YOUR JURISDICTION MAY NOT ALLOW FOR CERTAIN LIMITATIONS OF LIABILITY. TO THE EXTENT REQUIRED BY APPLICABLE LAW IN YOUR JURISDICTION, THE ABOVE DOES NOT LIMIT THE IG ENTITIES’ LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, GROSS NEGLIGENCE, AND/OR INTENTIONAL CONDUCT. TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, THE IG ENTITIES’ MAXIMUM AGGREGATE LIABILITY FOR ANY NON-EXCLUDABLE WARRANTIES IS LIMITED TO ONE HUNDRED US DOLLARS (US$100.00).
4. Notice Regarding Apple. To the extent that you purchased the Paid Services or are using or accessing the Paid Services on an iOS device, you further acknowledge and agree to the terms of this Section. You acknowledge that the Terms are between you and us only, not with Apple, and Apple is not responsible for the Paid Services and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support service with respect to the Paid Services. In the event of any failure of the Paid Services to conform to any applicable warranty, then you may notify Apple and Apple will refund any applicable purchase price for the Paid Services to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Paid Services. Apple is not responsible for addressing any claims by you or any third-party relating to the Paid Services or your possession and/or use of the Paid Services, including, but not limited to: (i) product liability claims; (ii) any claim that the Paid Services fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third-party claim that the Paid Services and/or your possession and use of the mobile application infringe that third-party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Paid Services. Apple, and Apple’s subsidiaries, are third-party beneficiaries of the Terms, and upon your acceptance of the Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against you as a third-party beneficiary of the Terms. You hereby represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
5. Conflict. In the event of a conflict between the provisions of this iG Purchaser Terms of Service and those of the iG User Agreement, the provisions of this iG Purchaser Terms of Service take precedence solely with respect to your use of a Paid Service.
6. DISPUTE RESOLUTION AGREEMENT–BINDING ARBITRATION AND CLASS ACTION WAIVER
THIS SECTION APPLIES TO YOU ONLY IF YOU LIVE IN THE UNITED STATES. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
a. General. The following provisions are important with respect to the agreement between you and iG regarding iG’s features or products memorialized by these Terms. Subject to the provisions below, including exceptions set forth in this Section 6, you and iG agree to arbitrate any disputes, claims, or controversies arising out of or relating to these Terms, the marketing of Paid Services, and/or your participation in the Paid Services (individually a “Dispute,” or more than one, “Disputes”).
b. Initial Dispute Resolution. Most disputes between you and us can be resolved informally. If you’ve already purchased a Paid Service, our support team is available via the support link available in the navigation menu of your iG account under the payment or subscription settings to address any concerns you may have regarding the Paid Services. When you contact us, please provide a brief description of the nature and bases for your concerns, your contact information and the specific relief you seek. The parties shall use their best efforts through this support process to settle any Dispute. You and we agree that good faith participation in this informal process is required and must be completed as set forth above before either party can initiate arbitration regarding any Dispute.
c. BINDING ARBITRATION. If we cannot reach an agreed upon resolution with you regarding a Dispute within a period of thirty (30) days from the time informal dispute resolution commences under the Initial Dispute Resolution provision above, then either you or we may initiate binding arbitration, which will be the sole means to resolve any Dispute, subject to the terms set forth below and except for claims brought in small claims court or unless you opt out. Specifically, all Disputes shall be finally resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) in Tampa, FL, and through a single mutually agreed upon arbitrator, in accordance with the provisions of the AAA’s Consumer Arbitration Rules, available at www.adr.org or by calling the AAA at 1.800.778.7879. YOU AND IG HEREBY EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY OR JUDGE.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Dispute, including, but not limited to, any claim that all or any part of these iG Purchaser Terms of Service are void or voidable, or whether a Dispute is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity, provided that such relief (including injunctive relief) is limited to your individual circumstances. Notwithstanding the requirements of this arbitration provision, if the Dispute involves a claim for public injunctive relief, you may choose to sever that claim from the arbitration proceeding and bring it in any court of proper jurisdiction. The arbitrator’s award shall be written and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
YOU HAVE ONE YEAR TO BRING A CLAIM AGAINST IG, UNLESS YOU OPT OUT. You must bring any claim against iG within one (1) year after the date on which the claim arose, unless applicable law provides that the normal statute of limitations for that claim may not be shortened by agreement. If you do not bring a claim within this period, you waive, to the fullest extent permitted by law, all rights you have to such claim and iG will have no liability with respect to such claim.
d. Filing Process and Costs. To start an arbitration, you can get submission instructions at: https://adr.org/Support. iG will pay your initial filing fee of $200 and costs of the arbitration up to the extent required and as defined in the AAA Consumer Arbitration Rules, but in no greater amounts than those set forth in this provision. If, however, the arbitrator determines that claims were filed for the purposes of harassment or were patently frivolous, the arbitrator can reallocate the arbitrator’s compensation and administrative fees, including the filing and hearing fees, as set forth in the AAA Consumer Arbitration Rules. The arbitration rules also permit you to recover attorneys’ fees in certain cases. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
e. Location. Arbitration will take place on a documents-only basis or you can choose to conduct the proceedings by telephone, video, or in-person. For in-person arbitration, the proceedings will be in the city or county where you reside or, if you do not reside in the United States, in the State of California, County of San Francisco.
f. Class Action Waiver. YOU AND WE FURTHER AGREE THAT ANY CLAIMS MAY ONLY BE BROUGHT IN OUR INDIVIDUAL CAPACITIES AND NOT ON BEHALF OF, OR AS PART OF, A CLASS ACTION OR OTHER REPRESENTATIVE ACTION. THE PARTIES EXPRESSLY WAIVE THEIR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. Unless you and we both agree in writing, the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding.
g. Severability. If it is determined that any part of this Dispute Resolution Agreement cannot be enforced as to a particular claim for relief or remedy (such as injunctive relief), then that claim or remedy (and only that claim or remedy) shall be severed and must be brought in a court of proper jurisdiction and any other claims must be arbitrated.
h. Exception – Litigation of Small Claims Court Claims. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
i. 30-Day Right to Opt Out. If you wish to opt out and not be bound by these arbitration provisions set forth above, you can send written notice of your decision to opt out to the following address:
Industry Genome, Inc.
Attn: Legal Department – Arbitration Opt Out
5411 Skycenter Dr Suite 625
Tampa, FL 33607, USA
If you’ve already purchased a Paid Service, you may also submit your opt out notice via the support link available in the navigation menu of your iG account under the payment or subscription settings.
Your written notification must include your name, iG account handle, the email address or phone number associated with your account handle, and a clear statement that you do not wish to resolve Disputes with iG.
The notice must be sent within 30 days of your first payment for a Paid Service, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those provisions. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with iG or the delivery of features or services to you by iG. If you opt out of those provisions, iG also will not be bound by them.
j. Changes to this Section. We will provide 60-days’ notice of any material change to this Dispute Resolution Agreement. Changes will become effective on the 60th day, and will apply prospectively only to any claims arising after the 60th day.
k. Choice of Law. THESE TERMS MEMORIALIZE A TRANSACTION IN INTERSTATE COMMERCE. THE FEDERAL ARBITRATION ACT AND INTERPRETING CASE LAW GOVERN THE INTERPRETATION AND ENFORCEMENT OF THESE ARBITRATION PROVISIONS, WITHOUT REGARD TO STATE LAW. To the extent state substantive law applies to any Dispute, the law of the State of Florida shall apply, without regard to conflict of law provisions.
l. Survival. This Dispute Resolution Agreement survives the end of the relationship between you and iG, including cancellation of or unsubscribing from any services or communications provided by iG.
7. Governing Law.
a. If you live in the United States, these Terms will be governed by the laws of the State of Florida and any Dispute that arises between you and iG will be subject to Section 6 above (Dispute Resolution Agreement — Binding Arbitration and Class Action Waiver).
b. If you live in an EU Member State, an EFTA State, or the UK, the mandatory laws of your country of residence will apply and legal proceedings may be brought in relevant courts according to and under your country of residence’s laws.
c. If you live outside of the United States, an EU Member State, an EFTA State, or the UK, these Terms will be governed by the laws of the State of Florida.
iG Premium Terms and Conditions
By participating in any of the recurring subscription services from iG (“iG Premium”), you agree that your participation will be governed by and subject to the Terms, including the following iG Premium Terms and Conditions:
1. iG Premium Description. iG Premium is a recurring subscription service from iG that provides access to certain features, benefits, and/or services, as described here. Your subscription to iG Premium will automatically renew until cancelled in accordance with the Terms, including these iG Premium Terms and Conditions.
2. Sign-up & Managing Your Account, Payment Process & Pricing, Auto-Renewal.
a. Sign Up. You must be logged into your iG account in order to sign up for iG Premium. When you sign up for iG Premium you may sign up and pay using Stripe, X’s third party payment partner (if you sign up using a web browser at industryGENOME.com).
b. Managing Your Account. The method you use to sign up and pay for your iG Premium subscription determines how you must manage your account. If you signed up and paid for iG Premium using Stripe, iG’s payment processor, you can manage your subscription on Stripe, which can be accessed via the iG website within your iG Premium settings once you have logged into www.industryGENOME.com.
c. Payment Process & Pricing. The price of an iG Premium subscription is set by iG. If you purchase an iG Premium subscription, you do so by paying a subscription fee in advance on a recurring basis. When you subscribe to iG Premium you expressly agree that you are authorizing recurring payments, and that payments will be made by the payment method you have selected until the applicable iG Premium subscription is canceled by you or by iG. Your payment information will be automatically processed at the start of each subscription period. Mobile renewal processing dates may vary by up to 3 days. If your payment information is declined, you must provide new payment information for your iG Premium subscription or your subscription will be canceled. If you provide new payment information and your payment account is successfully charged, your new iG Premium subscription period will be based on the original renewal date and not the date the successful charge took place. There are no refunds or credits for any partial subscription periods, including in a situation where certain features, benefits and/or services are modified or discontinued. SUBSCRIPTION PLANS ARE PREPAID, NON-REFUNDABLE (UNLESS REQUIRED BY LAW), AND AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS THE SUBSCRIPTION IS CANCELLED FOLLOWING THE CANCELLATION PROCEDURES BELOW.
3. Cancelling Your Subscription. You can cancel your iG Premium subscription at any time. If you purchased your iG Premium subscription using Stripe, X’s payment processor, you may only cancel your subscription via Stripe, which can be accessed via the iG website within your iG Premium settings once you have logged intowww.industryGENOME.com. Regardless of how your subscription was purchased, your subscription automatically renews unless you cancel at least 24 hours before your subscription period ends. If you cancel your subscription, your subscription will remain active from the time you cancel until the end of your current subscription period. You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law. Additionally, Section 4 below is applicable to users living in a EU Member State or the UK. For more information about cancelling your iG Premium account and your subscription to iG Premium, you can check out our Help Center regarding support for paid services [this should link to a form for users to submit a ticket for support, or WooCommerce page to cancel subscription].
4. Withdrawal Right & Refunds for Users Living in EU or UK. When you purchase an iG Premium subscription, you expressly agree that the subscription will commence immediately on your date of purchase. If you are a consumer in a EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract for purchase for any reason. If you purchased your iG Premium subscription using Stripe, iG’s payment processor, you can exercise your right of withdrawal by requesting a refund as described on the iG Premium Paid Serviecs help page [this should link ot a form for users to submit a ticket for support, or WooCommerce page to cancel subscription].
5. No Withdrawal Right for Users Living in Taiwan. When you purchase an iG Premium subscription, you expressly agree that the iG Premium subscription will commence immediately on your date of purchase and that the online services are fully performed once begun. If you are a consumer in Taiwan, you agree that you can cancel your X Premium subscription in accordance with Section 3 above, but that there is otherwise no right to rescind your iG Premium subscription and no refund will be issued.
6. Consumer Complaints for Users Living in Indonesia. Complaints may be submitted by consumers in Indonesia to the Ministry of Trade at https://www.lapor.go.id/instansi/kementerian-perdagangan.
Directorate General of Consumer Protection and Trade Compliance (Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga)
Ministry of Trade of the Republic of Indonesia (Kementerian Perdagangan Republik Indonesia) Whatsapp: 0853 1111 1010
7. Top Articles.
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8. iG Premium Labs.
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9. Promotions. On occasion, iG may offer special promotions or free trial periods (a “Promotion”) for iG Premium. Unless specifically noted, these Terms will apply to such Promotions. Any additional terms to these Terms will be disclosed at sign-up or in other communications made available to you prior to sign-up. Restrictions may apply to the availability of Promotions. Certain features and benefits of the full X Premium subscription may not be available or may be limited during the Promotion period. You are solely responsible for reviewing any additional terms governing your use of a Promotion. At the end of the Promotion period, your iG Premium subscription will automatically renew and you will be charged the subscription fee (as indicated at sign-up) on a recurring basis. TO AVOID ANY CHARGES AFTER A PROMOTION, YOU MUST CANCEL BEFORE THE END OF THE PROMOTION PERIOD, BY FOLLOWING THE CANCELLATION PROCEDURES IN PARAGRAPH 3 ABOVE (“CANCELLING YOUR SUBSCRIPTION”).
10. Operating System and Geographic Limitations. iG Premium, and its associated features and benefits, may only be supported on certain operating systems and in certain geographic locations (as iG releases from time to time), meaning that if you subscribe to iG Premium you may not have access to the features or benefits of iG Premium while accessing your iG account via a system that is not currently supported by iG or in a geographic location where iG Premium is not offered. Additionally, the features and benefits of iG Premium may vary by operating system and/or country.
11. DISCLAIMER. YOU UNDERSTAND AND AGREE THAT THE IG PREMIUM SERVICE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.
Subscriptions Terms and Conditions
You agree that your purchase of a Subscription will be governed by and subject to the Terms, including the following Subscriptions Terms and Conditions:
1. Subscriptions Description. Subscriptions is a monthly subscription from iG that provides you with access to features and benefits (such as content, community, access and recognition) made available by a creator (“Creator”) through the Creator’s X account, as further described on our About Subscriptions page. The subscription with X to access a Creator’s Subscriptions account will automatically renew each month until cancelled in accordance with the Terms, including these Subscriptions Terms and Conditions.
2. Sign-up & Managing Your Account, Payment Process & Pricing, Auto-Renewal.
a. Sign Up. You must be logged into your iG account in order to sign up and pay for a subscription to a Subscriptions account. To the extent available (as iG may release various purchase methods from time to time), you may choose to sign up and purchase a Subscription using Stripe, iG’s third party payment partner (if you sign up using a web browser at www.industryGENOME.com).
b. Managing Your Account. The method you use to sign up and purchase a Subscription determines how you must manage the Subscription. If you purchased the Subscription using Stripe, iG’s payment processor, you can manage that Subscription on Stripe, which can be accessed via the iG website within your Subscriptions settings once you have logged into www.industryGENOME.com. For more information about managing your Subscription, you can check out the Subscriptions help page or our Help Center for support for Paid Services.
c. Payment Process & Pricing. iG may, in our discretion, place restrictions or limitations on who may purchase a Subscription (for example, a minimum age requirement to purchase a Subscription) and the number of Subscriptions that may be purchased by you to access a specific Subscription account. If you purchase a Subscription, you do so by paying a Subscription fee in advance on a monthly basis. When you subscribe to access a Subscription account, you expressly agree that you are authorizing recurring payments, and that payments will be made by the payment method you have selected until the applicable Subscription is canceled by you or by iG. Your payment information will be automatically processed at the start of each Subscription period. Mobile renewal processing dates may vary by up to 3 days. If your payment information is declined, you must provide new payment information for your Subscription or the Subscription will be canceled. If you provide new payment information and your payment account is successfully charged, your new Subscription period will be based on the original renewal date and not the date the successful charge took place. There are no refunds or credits for any partial Subscription periods, including in a situation where certain features, benefits and/or services are modified or discontinued. SUBSCRIPTION PLANS ARE PREPAID, NON-REFUNDABLE (UNLESS REQUIRED BY LAW), AND AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS THE SUBSCRIPTION IS CANCELLED FOLLOWING THE CANCELLATION PROCEDURES BELOW.
3. Cancelling Your Subscription. You can cancel your Subscription at any time. If you purchased a Subscription using Stripe, iG’s payment processor, you may only cancel your Subscription via Stripe, which can be accessed via the iG website within your Subscription settings once you have logged into www.industryGENOME.com. Regardless of how your Subscription was purchased, your Subscription automatically renews unless you cancel at least 24 hours before your Subscription period ends. If you cancel your Subscription, your Subscription will remain active from the time you cancel until the end of your current Subscription period. You will not receive a refund or credit for any remaining days in your current Subscription period, unless required by law. Additionally, Section 5 below is applicable to users living in an EU Member State or the UK. For more information about cancelling your Subscription, you can check out the Subscriptions help page or our Help Center for support for Paid Services.
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5. Withdrawal Right & Refunds for Users Living in EU or UK. When you purchase a Subscription, you expressly agree that the Subscription will commence immediately on your date of purchase. If you are a consumer in an EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract for purchase for any reason. If you purchased a Subscription using Stripe, iG’s payment processor, you can exercise your right of withdrawal by following the instructions for cancelling your contract and requesting a refund as described on the Subscriptions help page. Where you make a purchase of digital content, you agree that the content will be available to you immediately, and you acknowledge that as a result you waive your automatic statutory right of withdrawal.
6. No Withdrawal Right for Users Living in Taiwan. When you purchase a Subscription, you expressly agree that the Subscription will commence immediately on your date of purchase and that the online services are fully performed once begun. If you are a consumer in Taiwan, you agree that you can cancel your Subscription in accordance with Section 3 above, but that there is otherwise no right to rescind your Subscription and no refund will be issued.
7. Consumer Complaints for Users Living in Indonesia. Complaints may be submitted by consumers in Indonesia to the Ministry of Trade at:
Directorate General of Consumer Protection and Trade Compliance (Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga)
Ministry of Trade of the Republic of Indonesia (Kementerian Perdagangan Republik Indonesia) Whatsapp: 0853 1111 1010
8. Operating System and Geographic Limitations. Subscriptions accounts, and associated features and benefits, may only be supported on certain operating systems and in certain geographic locations (as iG releases from time to time), meaning that if you subscribe to access a Subscriptions account, you may not have access to the features or benefits of that Subscriptions account while accessing your iG account via a system that is not currently supported by iG or in a geographic location where Subscriptions is not offered. Additionally, the features and benefits of Subscriptions accounts may vary by country.
9. No Endorsement of Content.
a. You agree that each Creator is solely liable for the Content that is shared by the Creator through the X Services, including through a Subscriptions account. The Creator, and not X, is responsible for producing and providing the Content. Furthermore, the Creator, and not X, is responsible for the frequency and/or quantity of the Content.
b. To the fullest extent permitted under applicable law, you voluntarily assume all risks incidental to purchasing a Subscription. As stated in the Content on the Services section of the iG Terms of Service, iG does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the iG Services, including the content, features or benefits of a Subscriptions account, or endorse any opinions expressed via a Subscriptions account.
Verified Organizations Terms and Conditions
By participating in the Verified Organizations service, you agree that your participation will be governed by and subject to the Terms, including the following Verified Organizations Terms and Conditions, which may be revised from time to time:
1. Verified Organizations Description. Verified Organizations is a recurring subscription service from iG that provides access to certain features, benefits, and/or services, as described here [link to Verified Organization terms]. Your subscription to Verified Organizations will automatically renew until canceled in accordance with the Terms, including these Verified Organizations Terms and Conditions. Features, benefits, and/or services will be determined by iG in its sole discretion, and iG may modify, pause, or discontinue them at any time.
2. Sign-up & Managing Your Account, Payment Process & Pricing, Auto-Renewal, Affiliating Accounts.
a. Restrictions on Using Verified Organizations. The main organizational account of Verified Organizations is intended for organizations only and not individuals. iG reserves the right to immediately cancel a subscription to Verified Organizations if an individual’s account is the main account. You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law. Additionally, Section 4 below is applicable to users living in a EU Member State or the UK.
b. Sign Up. You will be sent a link to access your Verified Organizations web app using a web browser at www.industryGENOME.com. You must be logged into your iG account in order to sign up for Verified Organizations. When you sign up for Verified Organizations you may sign up and pay using Stripe, iG’s third party payment partner.
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e. Managing Your Account. By signing up and paying for Verified Organizations using Stripe, iG’s payment processor, you can manage your Verified Organizations subscription on Stripe, which can be accessed through the Verified Organizations website using a web browser once you have logged into www.industryGENOME.com.
f. Payment Process & Pricing. The price of a Verified Organizations subscription is set by iG. If you purchase a Verified Organizations subscription, you do so by paying a subscription fee in advance on a recurring basis. When you subscribe to Verified Organizations you expressly agree that you are authorizing recurring payments, and that payments will be made by the payment method you have selected until the applicable Verified Organizations subscription is canceled by you or by iG. Your payment information will be automatically processed at the start of each subscription period. Prices may change from time to time. There are no refunds or credits for any partial subscription periods, including in a situation where certain features, benefits and/or services are modified or discontinued. VERIFIED ORGANIZATIONS SUBSCRIPTION PLANS ARE PREPAID, NON-REFUNDABLE (UNLESS REQUIRED BY LAW), AND AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS THE SUBSCRIPTION IS CANCELLED FOLLOWING THE CANCELLATION PROCEDURES BELOW. X MAY IMMEDIATELY CANCEL ANY ACCOUNT OR AFFILIATE DEEMED TO VIOLATE IG’s TERMS AND POLICIES WITHOUT REFUND, TO THE EXTENT PERMITTED BY LAW.
3. Cancelling Your Subscription. You can cancel your Verified Organizations subscription at any time. You may only cancel your Verified Organizations subscription via Stripe, which can be accessed via the Verified Organizations website using a web browser at www.industryGENOME.com. Your subscription automatically renews unless you cancel at least 24 hours before your subscription period ends. If you cancel your subscription, your subscription will remain active from the time you cancel until the end of your current subscription period. You will not receive a refund or credit for any remaining days in your current subscription period, unless required by law. Additionally, Section 4 below is applicable to users living in a EU Member State or the UK.
4. Withdrawal Right & Refunds for Users Living in EU or UK. When you purchase a Verified Organizations subscription, you expressly agree that the subscription will commence immediately on your date of purchase. If you are a consumer in a EU Member State or the UK, you agree you have fourteen (14) days after your purchase to withdraw from your contract for purchase for any reason.
5. No Withdrawal Right for Users Living in Taiwan. When you purchase a Verified Organizations subscription, you expressly agree that the Verified Organizations subscription will commence immediately on your date of purchase and that the online services are fully performed once begun. If you are a consumer in Taiwan, you agree that you can cancel your Verified Organizations subscription in accordance with Section 3 above, but that there is otherwise no right to rescind your Verified Organizations subscription and no refund will be issued.
6. Consumer Complaints for Users Living in Indonesia. Complaints may be submitted by consumers in Indonesia to the Ministry of Trade at https://www.lapor.go.id/instansi/kementerian-perdagangan.
Directorate General of Consumer Protection and Trade Compliance (Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga)
Ministry of Trade of the Republic of Indonesia (Kementerian Perdagangan Republik Indonesia) Whatsapp: 0853 1111 1010
7. Operating System and Geographic Limitations. Verified Organizations, and its associated features and benefits, may only be supported on certain operating systems and in certain geographic locations (as iG releases from time to time), meaning that if you subscribe to Verified Organizations you may not have access to the features or benefits of Verified Organizations while accessing your iG account via a system that is not currently supported by iG or in a geographic location where Verified Organizations is not offered. Additionally, the features and benefits of Verified Organizations may vary by operating system and/or country.
8. DISCLAIMER. YOU UNDERSTAND AND AGREE THAT THE VERIFIED ORGANIZATIONS SERVICE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.